FAQ

This depends on your requirements. We can charge an hourly or a fixed day rate. Hourly rates are applicable for smaller moves, usually 3 bedroom houses and below. We have a minimum 2hr charge and thereafter charge in 15min increments.

For larger moves we normally give you a fixed rate as our crew would be at your property in some cases for at least two to three days (packing one day, moving the next).

Our removal quotes are based on a number of factors including;

• Location
• Distance to move
• Complexity of move (for example, number of flights of stairs or availability of elevator)
• Parking distance to front door
• Size and number of the vehicles required
• Amount of labour required for the move
• If you require a hoist or have a piano to be moved
• Sash window removal

Our service includes assembly and dismantling as standard, however any additional packing services, packing materials, storage solutions, end-of-tenancy cleaning, overseas shipping and waste removal are additional and are costed accordingly.

We sure do. Whatever you buy, you only pay for what you actually use*. So if we quote 30 and you use 25, you only pay for 25.

*excludes sale items or house packs.

We can be very flexible with dates and times and, if we have availability, we can move you the very next day or sometimes even on the same day.

We would normally recommend that you contact us sooner rather than later. Two – Four weeks’ notice is advisable especially during peak periods (summer, bank holiday weekends, Easter and Christmas/New Year), we do in some cases book people two to three months in advance for larger household or office moves.

Sure! We offer a wide range of packing materials, these can viewed on our website.

Remember, insurance does not cover items you’ve packed yourself as we can’t be sure of how the boxes have been packed. We recommend you always put the heaviest items and breakables (for example books, wine glasses, crystal ornaments) in the smallest box so that they are easy to carry.

Yes. We’ll happily help you move to anywhere within the EU or further abroad. Normally it takes between 7 and 10 working days for your goods to get to the delivery address in Europe from date of collection (provided all your paperwork and customs information is in order) and 8 to 12 weeks for overseas shipments.

We will go over all the documentation you require for your move to the EU and further abroad, we can even hold your stuff in storage either here in the UK or at your destination city until you require delivery.

We provide high quality crating tailor made to your needs.

We strongly recommend crating any mirrors, high value pictures and paintings or other breakable and fragile items for long distance removals. Each wooden crate lined with thick cushioning and waterproof paper is sustainably sourced and approved for international relocations and customs.

As we don’t know the value of your goods we have to limit our liability to a fixed limit per item which is in line with the industry standard of £40 per any damaged or lost item or a maximum of £60 per box. We will pay £25 for any broken glass covers on pictures.

Normally most individual household and/or business insurance will cover your belongings, however, if you require any additional insurance cover for your removal or storage, this can be arranged at an additional cost. We can offer up to £100,000 cover per truck or more if requested.

As per our T & C’s it is up to the client to inform us and arrange parking for the pack and removal day. If parking is difficult outside your property (for example, if you’re on a red route, single yellow or double yellow with kerbside restrictions) or is residents only, we would normally need to arrange a parking suspension. The reason for arranging a suspension is to ensure that we get a parking place as close as possible outside your front door.

As the majority of the removals are based on an hourly rate, it is in your best interests that we park as close to your property as possible so we can complete your move in good time. If we arrange the suspension on your behalf, we will charge a small administration fee for this. If your parking is pay and display, please have coins ready on the day or advise us in advance so that we can arrange payment, again a small admin will be charged to you for us arranging this on your behalf. Any parking fines received on the removal day by a traffic warden or in the post will be added onto your final bill with a small administration fee.

We require debit or credit card details to secure your booking onto our system. We cannot reserve days/slots as we book moves on a first come first serve basis once you have given over your card details. If you wish to make payment by BACS transfer, we would still require a credit card as security. A 50% deposit is taken upfront to secure your booking, any fixed day rates are taken in full 5 working days before the removal to allow funds to clear before the move starts. The remaining balance will be finalised once we complete your move and will take into account how long your move took (if on an hourly rate), how many packing materials you used and any upgrades from the original quote (for example extra storage).

N.B. Kiwi Movers Ltd is VAT registered, so this cost will be added to your final bill.